The Behavior Of Customers Choice In Educational Institutions

Hasan Baharun; Mistria Harmonis; Amir Amir; Adi Wibowo; Shafa Maliya Fitriyah Sumarhum

doi:10.37758/jat.v2i3.331

Hasan Baharun Universitas Nurul Jadid (UNUJA) Probolinggo
Mistria Harmonis Universitas Nurul Jadid, Paiton, Probolinggo, East Java, Indonesia
Amir Amir Universitas Islam Negeri KH Achmad Siddiq Jember, East Java, Indonesia
Adi Wibowo STAI An-Nawawi, Central Java, Indonesia
Shafa Maliya Fitriyah Sumarhum Universitas Nurul Jadid, Paiton, Probolinggo, East Java, Indonesia

DOI: https://doi.org/10.37758/jat.v2i3.331

Keywords: Costumer behaviour, choice, pandemic Covid-19

Abstract

This study aims to analyze consumer behavior in making choices in educational institutions during the pandemic at MTs Nurul Jadid based on Islamic boarding schools. This research method uses a qualitative approach to the type of case study. This study shows that from the many differences in people's behavior in choosing a product/service, there has been a change in the current pandemic. The community's changes in behavior experienced by the community are caused by consumers feeling that government policies related to distance learning are no longer conducive to their children. Therefore, the public tends to prefer educational institutions that continue to carry out face-to-face learning during the pandemic. Based on the analysis and discussion, consumer behavior in choosing educational institutions during the pandemic is based on the following five things: Value Adde, Good Performing Image, Blended Learning Method's, Health Protocol Policy, and Repetitive Activities

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